Adding an Instagram feed

Show your Instagram feed and images on a Custom Page and how to re-connect a disconnected Instagram account or remove.

Updated over a week ago

You can add to an existing Custom Page (like 'About' or 'Contact') or create a new Custom Page

It is only possible to show image posts from one Instagram account per site.

Reels / Stories and Live feeds will not display in the Instagram Feed.


Add Instagram Section to existing Custom Page

  1. Click 'Media'

  2. Scroll down to 'Instagram Feed' and hover

  3. Click 'Add Section'


Login to Instagram Account

  1. Login to your Instagram account

  1. Add your Instagram Username

  2. Add your Instagram Password

  3. Click 'Log in'

  1. Personal message showing Format requests:

  2. Access your profile information (required)

  3. Access your media

  4. Blue 'tick' enabled by default

  5. Click 'Authorize' to complete connection


Change Instagram feed display

  1. Click on the Instagram section and the mini-toolbar will appear above.

  2. Images per row (2–4)

  3. Images count (1–16)

  4. Access Instagram Settings

  5. Save Changes


Managing a Disconnected Instagram Account

On 31 March 2020 Instagram changed how all external providers (like Format) are able to connect to their services.

This has meant any existing Instagram feeds have been disconnected and will now require you to re-connect your Instagram feed to your Format site.

Video guide to fix

You will see the following message:

  1. Message advising disconnection from Instagram account

  2. Login to Instagram to re-connect

  1. Add your Instagram Username

  2. Add your Instagram Password

  3. Click 'Log in'

  1. Personal message showing Format requests:

  2. Access your profile information (required)

  3. Access your media

  4. Blue 'tick' enabled by default

  5. Click 'Authorize' to complete connection

Click on the Instagram section and the mini-toolbar will appear above.

  1. Click the 'wrench' icon to activate the Instagram Settings pop-up panel

  2. Instagram username and profile image displayed

  3. 'Manage Access'

  4. 'Disconnect Account'

Changing your account access will affect all pages that have an Instagram feed.

Only one Instagram feed can be displayed per Format portfolio site.


Deactivate Instagram Feed

  1. Click 'Apps and Websites'

  2. Select 'ACTIVE' panel

  3. Under Format app click 'Remove'

You can now add a different Instagram account.


Error Message from Meta/Instagram

If, after you have tried to connect (or re-connect) your Instagram account you may seen an error message of:

{"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}

  1. Trying to access Instagram account for authorization from our link

  2. Error message.

One of our members located a help article from SnapWidget (accurate 11 Aug 2023) which will help you to resolve and reconnect.


Still have questions? Reach us on our live chat or email us at info@format.com We’re here to help!

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