Our Contact Form, Format Store and Workflow features (including Client Galleries, Contracts and File Transfers) allow email messages to be sent to you and your clients.
We have found that some messages are processed and delivered as far as your email hosting service provider, but may not be delivered the final step, between their email server and your (or your clients) email application.
They may have flagged some of our messages as 'junk' so you need to add our domain format.com and the email address no-reply@portfoliomail.com to your 'Safe senders and domain' area.
This guide will show you how.
Log into your Microsoft account through a web browser
Go to https://login.live.com
Enter your email address, mobile phone number of Skype username
Click 'Next'
Sign-in options, these may differ depending on what you have set up to allow you to access
Locate and Open Outlook.com
Your Microsoft account may look different to the screenshot above but if you are using Outlook for your email hosting, you should find an option to Open Outlook.com
It may require scrolling down
Look for 'Outlook' and the Outlook application image
Click 'Open Outlook.com'
Set Safe senders and domains
With Outlook.com open in your web browser you will see all your email appear
Click the 'Settings' (gear icon) in the top-right corner
Click 'Mail' from the left sidebar
Click 'Junk email' you should see Safe senders and domains
Click '+ Add'
Add
format.comandno-reply@portfoliomail.comClick 'Save'
You may receive a confirmation similar to the screenshot above.
Still not receiving messages
If you have made this change, and you are still not receiving emails, please contact our team so they can investigate further with our email sending service provider, but, once the message has been delivered as far as your email hosting server, we have no further control or ability to send the last step.