Introduction

You can set different shipping rates for every product in your Store. 

You can choose how much to charge when a product is shipped on its own or when combined with other products.

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In this article
  • Set up shipping rates – video instructions
  • Add shipping rates to your product
  • Set shipping rates for individual or grouped items
  • Add country specific shipping rates
  • How 'Shipped Alone' and 'With Others' Works 
  • Flat rate shipping
  • Things to be aware of

Set up shipping rates – video instructions


Add shipping rates to your product

Checkbox to enable Shipping of Products with associated costs

  1. Go to the individual Product's page
  2. Scroll down to the 'Shipping' section and enable checkbox for 'This item can be shipped'

Set shipping rates for individual or grouped items

  1. Check under 'Destination' to see if your home shipping country is correct. If not, you can change this in your Store's Settings
  2. Set prices for 'Shipped Alone'
  3. Set prices for 'With Others' details of how this works below
  4. 'Everywhere Else' can not be disabled. If you only want to ship locally, set a higher price here or you will need to refund and cancel an order if placed

Add country-specific shipping rates

set an additional destination country for shipping

  1. 'Add Destination' to set shipping rates for sending to a specific country

Start entering the country name to auto-complete

  1. Tap into the 'Enter a country name' field and start typing the first characters of that countries name
  2. An auto-complete list of available countries will appear in the dropdown to select.

Settings added for Australia as an example

  1. The selected 'Country' will show here
  2. Set 'Shipping Alone' rate
  3. Set 'With Others' rate
  4. Delete row
  5. '+ Add Destination' for more countries.

How 'Shipped Alone' and 'With Others' Works 

When a customer orders only a single copy of a product the 'Shipped Alone' rate is used.

When a customer orders more than one product (or quantity of one product), the highest 'Shipped Alone' rate on the order is combined with the 'With Others' rates for the rest of the products on the order.

For example:

You sell a print where 'Shipped Alone' is $8 and 'With Others' is $6. And you are also selling postcards where 'Shipped Alone' is $7 and 'With Others' is $5.

Someone orders 1 print and 1 postcard. The shipping total would be $8 + $5 = $13

Or, if someone orders 1 print and 4 postcards. The shipping total would be $8 + $5 x 4 = $28.

For lighter items, you may want to set the 'With Others' rate low or zero. For heavier items, you may want to price this a bit higher.


Flat rate shipping

You can set up 'flat rate' shipping by setting the 'With Others' rate for every product in your Store to $0.00

Then your customers' shipping total is just the highest 'Shipped Alone' price in the order.


Things to be aware of

  • We are not able to provide a 'weight/size' calculation option. 
  • If you are unsure of what you need to charge for shipping please discuss with your delivery service provider.
  • Disabling the 'This item can be shipped' option does not stop a customer from ordering the product but it means any shipping costs would need to be included in the Product Price.

Reach us online at our live chat or via our email info@format.com if you have any more questions. We’re happy to help!