Introduction

Pro and Unlimited Plan members can set discounted pricing on any Store products.

Tap any image to view at larger size.


In this article
  • How discount codes work
  • Access discount codes area
  • Create a Discount
  • Set Discount Type
  • Set Eligibility
  • Error messages
  • More than one Discount active
  • Sharing and using Discount Codes

How discount codes work

Discount codes can be applied at the checkout to discount:

  • Flat rate off ($)
  • Percent off (%)
  • For whole order
  • For specific products

Access discount codes area

Store Products listing panel with link to Discounts panel

  1. Tap 'Store' in left Sidebar to view the Products panel
  2. Tap 'Discounts' link

Create a Discount

Create a Discount when none have currently been added

  1. Tap 'Create a Discount'

Set your Discount Name in the popup modal field

  1. Give your new discount a name
  2. Tap 'Add Discount'

Discount Name, Code and Availability options

  1. The Discount Name will appear in your customer's order
  2. Discount Code is auto-entered based on the Discount Name above but you can change this and must be between 4-20 alphanumeric characters
  3. Availability the default is 'Inactive', change to 'Active' when you are ready to offer your discount

Set Discount Type

Discount types to choose from, percentage off or flat amount off

Choose what type of discount you are offering:

  1. Percentage Off can be set between 1 and 99
  2. Flat Amount Off set in the currency of your Store, it must be greater than $1

The discount will not be applied if it exceeds the amount being paid.


Set Eligibility

Set Eligibility for what orders the discount can be applied to

Define what orders the discount can be applied to:

  1. Entire Order the discount will be applied to the total order before shipping
  2. Orders Over… set the currency amount that has to be ordered. The discount will be applied before shipping is calculated. The price must be greater than $1
  3. Selected Products the discount will be applied to each of these products individually
  4. Tap 'Add Products' if you chose 'Selected Products'.

For Selected Products

Select the products that you want to include in ability to receive discount at checkout

  1. Use the checkbox to select the Products that you want the discount to apply to.
  2. Tap 'Add Products'

Selected Products will show with a thumbnail image and the ability to remove

  1. Thumbnail images and the Product name and price before discount will be shown
  2. 'Add Products' to include more with the discount
  3. Tap 'Remove' to remove product from the discount.

Error messages

Error messages will be displayed if the correct fields have not been entered correctly

  1. An error message will appear top-right if the required fields have not been completed correctly. Please check and fix
  2. A red border will appear along with an error message underneath
  3. Because Discount Type and Eligibility can have different values, please check that all fields have been entered correctly

More than one Discount active

Available Discounts showing in active and inactive lists

We allow you to have multiple Discounts set up and active at any time. You can also save them in an 'Inactive' state so they can be reused at a later date.

Some Discount combinations are shown in the screenshot above.

  1. Active Discount with 15% off selected products
  2. The Discount Code that needs to be entered at the checkout stage to redeem order discount
  3. Active Discount with 10% off total order
  4. Inactive Discount with 20% off orders over $100
  5. Inactive Discount with 25% off selected products
  6. Tap ellipse '…' to activate dropdown to Edit or Delete Discount

Only one Discount Code can be used per order so a customer can not use multiple codes for the same order.


Sharing and using your Discount Code

Please view our separate article here.


Reach us online at our live chat or via our email info@format.com if you have any more questions. We’re happy to help!