Pro or Unlimited Subscribers may redeem a free domain for the first year.

Renewing the domain name for subsequent years is $20 USD per year.

In this article

Redeem free domain

Domain panel in Site Settings window for redeeming a free custom domain name

  1. Tap 'Site Settings' from the left sidebar
  2. Tap 'Domains'
  3. Tap 'Redeem Free Domain'

Choose your new domain name

Search tool for finding the perfect domain name and showing results

  1. Type in the search field to display a selection of custom domain names below
  2. Select one available 'FREE' domain name
  3. Domains that are similar may be shown or 'Unavailable'. If too close, consider a different name.

.com, .net, .org, .ca,, .xyz and .me top level domains (TLDs) are available.

Registration details

Registration details, top section with domain, name and address details

  1. Check the domain name is exactly what you wanted (no changes possible after registering)
  2. The domain renewal date will be displayed. Auto-renewal is enabled by default and your payment method will be charged shortly before this date
  3. Enter your name, this is required and must be a correct, legal name
  4. Add your address details accurately

Registration details lower section with email and phone number

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  1. Add your current primary email address. You will need to verify this email within 14 days of registration
  2. Add your primary phone number. Use the dropdown to select your Country Code first
  3. Read and agree to our Terms of Service. By clicking 'Complete Purchase' you are agreeing to our Terms of Service. This is a requirement for registering a domain
  4. View more on our Domain Pricing page
  5. Tap 'Complete Purchase' once you have re-checked all entered details are correct 

Domain connecting

Domain Settings showing the Custom Domain connecting

  1. New custom domain shows with a status of 'Connecting'. It can take up to 24 hours to connect.
  2. Please check your email to verify this address within 14 days of registering, if you don't see the email, check your spam folder.

Different email applications may mark the message as spam, junk or trash. Check all email folders.

Domain Settings panel for email forwarding and auto-renewal

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Email Forwarding is only available when your domain has finished connecting.

  1. Email Alias set the email address you would like to use with your new domain name
  2. Forwarding Address is where your email will be forwarded
  3. Auto-Renewal is 'on' by default. The renewal date will be shown and the cost which will be charged shortly before this date.

Transferring the domain name provided by Format to another domain registrar is not possible within the first 90 days of registering. 

Please ensure you have read and understand our Terms of Service, Privacy Policy and Domain Pricing pages.

Still have questions? Reach us on our live chat or email us at We’re here to help!