make it difficult to connect your domain name if you no longer have their 'web hosting' plan (which is not required when you have a Format portfolio site).

You may want to consider transferring your domain name, but contact us first to check.

Throughout this document mysite, and are EXAMPLES ONLY you will replace these with your own unique Format address and custom domain name.

Format Domain Settings

  1. From your Dashboard sidebar tap 'Settings'

  2. Tap 'Domain'

  3. Under Format Address enter your unique site domain name

  4. Under Add your own domain enter your existing registered domain name (replace with your actual custom domain name)

  5. 'Save Changes' or

  6. File a Help Request and we will help connect for you.

Sign in to

Sign in to your account.

Redirect Domain

  1. Select Permanent (301)

  2. Select You domain name

  3. Redirects to http://www followed by your domain name

  4. Select 'Do Not Redirect www.'

  5. Tap Add this redirect

DNS Zone Editor

Tap 'DNS Zone Editor' from the top menu.

CNAME (Alias)

Under CNAME (Alias) edit:

  1. Host Record: www

  2. Points to: (replace mysite with your unique Format Address)

  3. Tap Save

You can now log out of Bluehost.

Check Your Domain Connection

Changes to your registrar's site are not instant! They can take up to 48 hours to take full effect (however, it usually takes a few hours).

It's best to check your connection after one day.You will know that your domain connection is working when you enter and your Format site loads with  in the address bar.

Be sure to check that www comes up in the address bar.

Still have questions? Reach us on our live chat or email us at We’re here to help!!

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