When your GoDaddy custom domain name is set up correctly
yourdomain.com will display your Format site with
https://www.yourdomain.com showing in the web browser address (URL) bar.
Format Domain settings
From the lower-left of your Format sidebar, navigate to 'Settings'
Click 'Domain and Email'
Scroll down to the Format Address area
Replace the auto-generated Format Address with your own unique Format Address (it is best to match as closely as possible to your actual custom domain name (in this example
jane-dovercourtwithout the .com or other .tld (top-level-domain extension)
Website Domain: your website can always be accessed through your Format address (in this example
Click 'Connect Your Domain' to access and enter your existing custom domain name (see screenshot below)
Add your existing Custom Domain Name
Add your unique existing custom domain name. If you have previously used the same domain name with another Format website it will not be possible to use this without it being disconnected from the other website, contact our support team
Follow instructions to update your domain registrar/provider DNS Zone settings to connect to your Format site (you will sign in to your GoDaddy.com account to complete the connection, see below)
Click 'Save Changes'
Failed Connections happen when the correct connection settings have not been sent, or propagated (updated) from your domain registrar
BEFORE you click the 'File a help request' link ensure you have completed the remaining steps in this guide below:
Sign in to GoDaddy.com
Go to 'My Products'
Locate the domain you are wanting to connect
Click 'ellipse' icon to access menu
Click 'Manage DNS'
Access the DNS Records area
Locate the row with CNAME set to Name
wwwand value of
Click edit (pencil) icon
Add your Format address
Add your Format address. Do not use our example
Forward to (drop-down): http://
Forward to (text field): www. followed by your domain name (all lower case)
Redirect type: 301 (Permanent)
Forward settings: Forward only
If there are existing entries here you will need to delete them. It can take several minutes before GoDaddy will let you make changes after deleting forwarding.
Example of how Forwarding should appear (but with your custom domain name, not
An Action needed or Success ribbon will appear toward the top of the page.
Click Save Changes or follow any other instructions
Check domain connection
Changes made in your GoDaddy account are not usually instant. They may take up to 24 hours to fully propagate and connect.
It is best to check your connection after one day.
You will know that your domain connection is working when you enter
yourdomain.com and your Format site loads with
www.yourdomain.com in the address bar.
Be sure to check that www is visible in the address bar along with a 'secure padlock' icon.
Custom Domain Connection Confirmed
Status updated to show as 'Connected'
Your custom domain should connect within 24 hours once all settings here, and the GoDaddy DNS Zone records have been set correctly.
Still not working?
You may feel you have done everything correctly, just as this guide says, but your domain is still not working.
Please send us a secure Domain Help Request so we can assist you.
Still have questions? Reach us on our live chat or email us at firstname.lastname@example.org We’re here to help!