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Connect your custom domain name
Connect your custom domain name

Connect an existing custom domain name to your website.

Updated over a week ago

Throughout this document mysite, and are EXAMPLES ONLY you will replace these with your own unique Format address and custom domain name.

Format Domain Settings

  1. From your left sidebar navigate to 'Settings'

  2. Click 'Domain and Email'

  3. Scroll dow to Format Address

  4. Enter your unique website domain name this is known as your Format address

  5. The Website Domain will show your Format address

  6. Click 'Connect Your Domain' enter your existing registered domain name (replace with your actual custom domain name)

  7. 'Save Changes'

Sign in to

Sign in to

Under 'Domain Names' select your domain name.

Click 'Web forwarding'

Web Forwarding

Click 'Add +'

  1. Stay in the tab Permanent forwarding (301 redirect)

  2. Forward to 'http://www.' followed by your domain name

  3. Tap 'Confirm'

The Web Forwarding as been added.

Click 'Back'

Manage DNS

Under Advanced Domain Settings click 'Manage DNS'


Within the Change Nameservers (DNS) area, please ensure the Default Nameservers are used. Please see this help article if you are unsure.

Traditionally used the default Nameservers of, now they could be showing as (where XX is a numeric value i.e.

We are working to update the screenshots included in this help article to reflect the changes made by (Feb 2024)

Advanced DNS

Select the 'Advanced DNS' tab

Under Website Settings (A Records) click 'Change'

Confirm the @ A Record

Confirm that the @ A record is pointing to IP address

If the Nameservers are being used, there will be two A Records showing on the @ with IP address values of and

Delete the www A Record

Delete the www A Record

Add a CNAME Record

Add a CNAME record using the blank fields near the bottom:

  1. Hostname: www

  2. Select: CNAME

  3. Destination CNAME: (replace mysite with your unique Format Address)

  4. Click 'Add'

CNAME Record Added

The CNAME record has been added.

You can log out of your account.

Check Your Domain Connection

Changes to your registrar's site are not instant! They can take up to 48 hours to take full effect (however, it usually takes a few hours).

It's best to check your connection after one day.

You will know that your domain connection is working when you enter and your Format site loads with  in the address bar.

Be sure to check that www comes up in the address bar.

Still have questions? Reach us on our live chat or email us at We’re here to help!

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