This article explains the necessary steps for connecting your custom domain name to your Format site.

At Format we connect domains using one method. This method is the only way to properly connect a domain. Any other method will cause problems with your site.

When your domain is set up correctly  will load your Format site securely with  showing in the address bar.

Throughout this document mysite, and are EXAMPLES ONLY you will replace these with your own unique Format address and custom domain name.

Note: We have some registrar-specific articles in our Help section under Domains and DNS.

We can also help connect your domain. Please send us a secure Domain Help Request.

The method: three steps

You will need to do all three steps for your connection to work:

  1. Add mysite to your Settings > Domain > Format Address field
  2. From your Domain Registrars control panel forward  to 
  3. Also from your Domain Registrars control panel make a CNAME record pointing  to 

You need to be using your Domain Registrar's default Nameservers in order for the connection to work.

Format Domain settings

  1. From your left sidebar tap 'Settings'
  2. Tap 'Domain and Email'
  3. Under Format Address
  4. Enter your unique site domain name this is known as your Format Website Domain address
  5. Tap 'Connect Your Domain' enter your existing registered domain name (replace with your actual custom domain name)
  6. 'Save Changes'

Add Existing Domain Name

  1. Enter your existing custom domain name, registered through an external domain registrar
  2. Save Changes
  3. Follow instructions to update your domain provider settings to point to your Format site (instructions shown below)

Failed Connection

  1. Failed Connections can happen for a large number of unknown reasons
  2. Please tap the 'File a help request' link and our team will help connect for you.

Add forwarding

  1. Log into your Domain Registrar's Control Panel
  2. Access 'Website Forwarding' (also called 'URL redirect')
  3. Create a forward from  to 
  4. Use a '301 permanent' forward/redirect.
  5. Do not use masking, stealth or 302 temporary forwarding.

The domains  and  are two separate web addresses (  is a subdomain of )

You need to add this forwarding so that  will automatically load 

DO NOT forward to your Format Address (in this example '') - this is the most common issue with domain connections.

Some registrars do not have 'forwarding' or will make you pay extra to enable. Some will not let you forward to your own subdomain.

If you are on one of these registrars you should transfer to a more flexible service. (We recommend

Make a CNAME record

The CNAME record from your registrar sends a request for  to Format.

Format searches for the account that has and loads your site for the visitor.

  1. On your registrar's site access your DNS settings (this is usually under 'DNS Settings', 'DNS Records', 'DNS Zone Editor', etc. )
  2. Create a CNAME record.
  3. Set host www to point to

This CNAME record connects your domain to Format. It takes requests for  and sends them to

Most registrars will allow you to add or edit a CNAME record. If yours doesn't then you should transfer to a different service. (We recommend

Check domain connection

Changes made at your registrar's control panel are not instant!

These changes can take up to 24 hours to take full effect.

It is best to check your connection after one day.

You will know that your domain connection is working when you enter  and your Format site loads with  in the address bar. (Be sure to check that www is visible in the address bar).

Still not working?

You may feel you have done everything correctly, just as this article says, but your domain is still not working.

Please send us a secure Domain Help Request so we can assist you.

Still have questions? Reach us on our live chat or email us at We’re here to help!

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