When your Namecheap custom domain name is set up correctly
yourdomain.com will display your Format site with
https://www.yourdomain.com showing in the web browser address (URL) bar.
Format Domain settings
From the lower-left of your Format sidebar, navigate to 'Settings'
Click 'Domain and Email'
Scroll down to the Format Address area
Replace the auto-generated Format Address with your own unique Format Address (it is best to match as closely as possible to your actual custom domain name (in this example
jane-dovercourtwithout the .com or other .tld (top-level-domain extension)
Website Domain: your website can always be accessed through your Format address (in this example
Click 'Connect Your Domain' to access and enter your existing custom domain name (see screenshot below)
Add your existing Custom Domain Name
Add your unique existing custom domain name. If you have previously used the same domain name with another Format website it will not be possible to use this without it being disconnected from the other website, contact our support team
Follow instructions to update your domain registrar/provider DNS Zone settings to connect to your Format site (you will sign in to your Namecheap.com account to complete the connection, see below)
Click 'Save Changes'
Failed Connections happen when the correct connection settings have not been sent, or propagated (updated) from your domain registrar
BEFORE you click the 'File a help request' link ensure you have completed the remaining steps in this guide below:
Sign in to Namecheap.com
Sign in to your Namecheap.com account.
From the 'Dashboard' select 'Domain List'
Select the domain name you want to edit
Click the 'MANAGE' button
Check that 'NAMESERVERS' are set to 'Namecheap BasicDNS' or 'Namecheap Default' If unsure, don't change.
Check if 'REDIRECT DOMAIN' has already been set with Source URL and Destination URL as shown in the screenshot above (but with your actual registered domain name, not our example).
If set, go to Step 5
If no 'REDIRECT DOMAIN' set, tap 'ADD REDIRECT' and add Source URL
janedovercourt.comand Destination URL
http://www.janedovercourt.com(but with your actual registered domain name, not our example)
Save changes (Click the 'tick' icon next to trash bin)
Click 'Advanced DNS' tab
Advanced DNS Settings
CNAME Record for host 'www' may show with the Value parkingpage.namecheap.com.
If it does change to be your Format Address as set earlier eg.
Under the URL Redirect Record you set earlier, tap the 'Unmasked' dropdown menu
Scroll to the bottom and select 'Permanent (301)'
Click the 'tick' icons for each row edited to save changes
You can now log out of Namecheap.
Check domain connection
Changes made in your Namecheap account are not usually instant. They may take up to 24 hours to fully propagate and connect.
It is best to check your connection after one day.
You will know that your domain connection is working when you enter
yourdomain.com and your Format site loads with
www.yourdomain.com in the address bar. (Be sure to check that www is visible in the address bar along with a 'secure padlock' icon).
Custom Domain Connection Confirmed
Status updated to show as 'Connected'
Your custom domain should connect within 24 hours once all settings here, and the Hover DNS Zone records have been set correctly.
Still not working?
You may feel you have done everything correctly, just as this guide says, but your domain is still not working.
Please send us a secure Domain Help Request so we can assist you.
Still have questions? Reach us on our live chat or email us at email@example.com We’re here to help!