Adding an Instagram feed

You can add to an existing Custom Page (like 'About' or 'Contact') or create a new Custom Page

It is only possible to show images from one Instagram account per site.

Add Instagram Section to existing Custom Page

1. Tap 'Media'
2. Scroll down to 'Instagram Feed' and hover
3. Tap 'Add Section'.

Login to Instagram Account

1. Login to your Instagram account

1. Add your Instagram Username
2. Add your Instagram Password
3. Tap 'Log in'

1. Personal message showing Format requests:
2. Access your profile information (required)
3. Access your media
4. Blue 'tick' enabled by default
5. Tap 'Authorize' to complete connection

Change Instagram feed display

1. Tap on the Instagram section and the mini-toolbar will appear above.
2. Images per row (2–4)
3. Images count (1–16)
4. Access Instagram Settings
5. Save Changes

Managing a Disconnected Instagram Account

On 31 March 2020 Instagram changed how all external providers (like Format) are able to connect to their services.

This has meant any existing Instagram feeds have been disconnected and will now require you to re-connect your Instagram feed to your Format site.

Video guide to fix

You will see the following message:

1. Message advising disconnection from Instagram account
2. Login to Instagram to re-connect

1. Add your Instagram Username
2. Add your Instagram Password
3. Tap 'Log in'

1. Personal message showing Format requests:
2. Access your profile information (required)
3. Access your media
4. Blue 'tick' enabled by default
5. Tap 'Authorize' to complete connection

Tap on the Instagram section and the mini-toolbar will appear above.

1. Tap the 'wrench' icon to activate the Instagram Settings pop-up panel
2. Instagram username and profile image displayed
3. 'Manage Access'
4. 'Disconnect Account'

Changing your account access will affect all pages that have an Instagram feed.

Only one Instagram feed can be displayed per Format portfolio site.

Deactivate Instagram Feed

1. Tap 'Apps and Websites'
2. Select 'ACTIVE' panel
3. Under Format app tap 'Remove'

You can now add a different Instagram account.

Still have questions? Reach us on our live chat or email us at info@format.com We’re here to help!