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Format Store
PayPal Account Setup
Connect your PayPal Business Account
Connect your PayPal Business Account

Your Store must be connected to a PayPal Business Account in order to collect payments from your customers.

Updated over a week ago

We do not have any other payment processor options other than PayPal.

Video Overview

Connect to PayPal

  1. Click 'Store' in left sidebar to access

  2. Click 'Settings'

  3. Scroll down to 'Connected Account'

  4. If you see a message 'Your PayPal account is disconnected' click the 'Connect to PayPal' link

  1. Use the dropdown menu to select your Country of Residence if this is not already correct.

  2. Click 'Connect to PayPal'

If your Country is not listed it is not currently possible to use the Store feature. We are working to add as many countries as possible.

Log into PayPal or Sign up

  1. Enter your email address if you have an existing PayPal account or need to sign up for a new account

  2. Click 'Next'

Another PayPal login window will appear. Enter your email address and password, when prompted or:

  1. Sign Up for a new PayPal Business Account and follow the steps required.

This guide does not show screenshots or the steps required to create a new PayPal Account as this can vary between countries. Please follow any PayPal guides or help articles to set this up.

Allow PayPal to connect with Format

  1. Read what you are authorizing your PayPal Business Account to allow with your Format Store

  2. Click 'Agree and Connect' to connect

Successfully Connected

You will see the message above when connected successfully. Then 'Go back to Format'.

Your Store Settings Connected Account will now show as being successfully connected.

  1. Click 'Store' from sidebar (if not returned there)

  2. Click 'Settings'

  3. Scroll down to 'Connected Account'

  4. Confirmation that PayPal account is connected and the Account ID

  5. Shipping Country

  6. Currency

PayPal is now ready to collect payments for purchases made through your Store.

Things to be aware of

You have complete control over the prices, currency, shipping (physical products) and payment is made directly to your PayPal Business Account.

  • No additional fees or commission is paid to Format.

  • Please check that all settings within your PayPal Business Account have been checked and approved.

  • You are responsible for the fulfilment and supply and/or shipping of the product and service you have sold.

  • You can create your own Refund Policy or Terms of Service using Custom Pages.

Still have questions? Reach us on our live chat or email us at We’re here to help!

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