Access the Subscriptions panel
From the left sidebar click 'Settings' and then 'Subscriptions'
You can update/change your Payment details here
Under 'Billing History' click the 'See All' button
'Additional Information' can be added in this field, like your Company/Business name, address and/or tax number. and it will appear on the payment receipt
If you have any questions about your payments and subscription please contact our team via the in-app chat icon or email email@example.com
View all Billing History and Resend receipt email
From the Billing History 'See all' panel when activated, the most recent payments will appear at the top, oldest at the bottom.
Click the 'Resend' button for email receipt
Button status changes to 'Sent'
Failed payment attempts shown in red
The receipt will be emailed to your Format Account login email address and will include the Additional Information you added.
Emailed Receipt information and Saving PDF attachment
Check your email application for the emailed receipt
The sender will be displayed as from 'firstname.lastname@example.org' if you do not see this immediately, please check that it hasn't been redirected to a junk/spam/trash folder
The receipt will also be attached as an Adobe Acrobat PDF file
Save this to a location on your device for retaining with your financial records or for printing a physical hard copy
Amount of payment and the period of time payment covers
Name of your current plan
Notes includes any information from the 'Additional Information' field
If you still have questions about your plan, subscription or the amount you have been charged, please contact us on our live chat or email us at email@example.com We’re here to help!