If you are unable to remember your Format login password you can request it be sent via email.

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In this article
  • Login Page
  • I Forgot
  • Still unable to Login

Login Page

Go to the Format Login area

  1. Tap I FORGOT

I Forgot
  1. Enter the email address you use to log in to your Format account
  2. Tap 'Reset Password'
  3. Or log in using social media

Check your email account for instructions on how to reset your password.

If you do not receive an email this usually means you have entered the wrong email address for your Format account.

Still unable to login

If you are still having trouble accessing your account please email us at

Reach us online at our live chat or via our email if you have any more questions. We’re happy to help!