Pro members can upload a total of 15 minutes of video.
Pro Plus members can upload a total of 120 minutes of video.
Supported video file types are .mp4, and .mov (Apple QuickTime)
Each video has a maximum file size of 2GB
Maximum upload resolution of 5120px x 5120px
20min duration
60fps frame rate
The video file will be processed for optimal playback on your site after upload.
Maximum video playback is 1920x1080p
Apple ProRes codec compatibility
If your video is exported with any Apple ProRes codecs these videos may not play successfully across all web browser or devices, especially for older browsers so please export with H.264 or HEVC (H.265) codecs prior to uploading.
If the video you have attempted to upload is not accepted, please convert to .mp4 or .mov with a different compression level (QuickTime Player can export and convert to .H264 files).
Video overview
Add Hosted Video Section
From within a Custom Page > Add Section
Select Media
See Hosted Video (from your device)
Click for full-width video
Click for centered video with text included (also available with the remaining section options below)
Embedded Video needs to be hosted with Vimeo or YouTube
Click 'Upload Video' to add your own video
Select Video Source
Drag & drop a video file or Upload Video from your device
Import from Format (if video has already been added to another page already)
Import from Dropbox
View help article
Select video file
Video files up to 2GB in size can be uploaded.
Unsupported Video file type
If your video is not in a .mov or .mp4 file format you could use a tool like the Apple QuickTime Player (or other video conversion tool) to Export the clip as a .mov file and try uploading.
In QuickTime Player go to the File Menu
Select 'Export As'
Select the video resolution to export as
Ensure filename extension includes
.mov(when exporting from QuickTime Player) and do not include any unusual symbols or characters in the filename (only usea-z, A-Z, 0-9and_characters)If you have the option, select 'Greater Compatibility (H.264)'
Click 'Save' and try re-uploading
Upload Progress
Individual file progress indicator
Time estimation progress and approximate upload speed
Notification that video is being processed and will appear on your site when it is complete.
Once you have uploaded your video it has to be processed for playing at various sizes (desktop/mobile/tablet).
Video processing times may vary between minutes to hours (usually is shorter for videos under 300 MB)
Edit Video
Once uploaded, tap the video thumbnail for the styling ribbon bar to appear above
Change Video
Edit Thumbnail (add a PNG or JPG image)
Customize Design, color, fonts, size and auto-play options
Always 'Save Changes'
Edit Thumbnail
Select 'Custom'
Click 'Upload Custom Thumbnail' to replace
Apply
Close window without changing
Upload Images, select a JPG or PNG image
Customize Design
Every hosted video has individual design options that can be styled, these include:
Player Base Color, Player Text and Icon Color, Player Accent Color, Player Text Font, Fit Portrait Videos to Screen, Auto-Play, Mute Video and Loop Video
Auto Play
Auto Play enabled
Mute Video enabled as some browsers will not autoplay if video is not muted
Loop Video enabled (optional)
View on Live Site
Once you have uploaded your video it has to be processed for playing at various sizes (desktop/mobile/tablet).
Video processing times may vary between minutes to hours (usually is shorter for videos under 300 MB)
View video on your live site
Fixed Width hosted video shown above
Full Width hosted video with player bar visible underneath
Still have questions? Reach us on our live chat or email us at info@format.com We’re here to help!