This guide will show you how to:
Download a .zip file on your iPhone or iPad
Download a .zip file on your Android phone or tablet
For Apple devices this requires iOS 13 or iPadOS 13 or later and we recommend using the Safari iOS browser.
All screenshots were taken using iOS 14.3 with the Safari browser on an iPhone SE Series 2 device, it may appear different on your iPhone or iPad device.
Downloading .zip files on your iPhone or iPad
Warning: downloading large quantities of files to your mobile device may use a lot of data. We recommend connecting to WIFI, or downloading your files on a desktop computer and transferring the images to your mobile device.
First, open the link to download images from your email, or via the URL that was shared with you. File Transfers expire one week after they are sent, so be sure to download your files promptly.
Tap the 'Download' button
Confirm the download
The ZIP file will begin downloading automatically.
Tap the download icon in the top-right corner
Downloading .zip file progress indicator
Tap viewer icon to opens Files app
.ZIP file, tap-to-expand
Folder with images inside
File Transfer images complete and ready-to-view/use.
Downloading .zip files on your Android phone or tablet
We have discovered this may be quite different from how Safari on iOS works so we need to complete further testing before providing details on how to use this.
If you don't have an un-zipping application installed on your Android device, we recommend that you download and install 'WinZip for Android' and some type of 'File Explorer', these are free from the Google Play Store.
Still have questions? Reach us on our live chat or email us at firstname.lastname@example.org We’re here to help!