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Downloading a File Transfer on a mobile device
Downloading a File Transfer on a mobile device

How to download a transfer with multiple files directly onto your phone or tablet

Updated over a week ago

This guide will show you how to:

  • Download a .zip file on your iPhone or iPad

  • Download a .zip file on your Android phone or tablet


For Apple devices this requires iOS 13 or iPadOS 13 or later and we recommend using the Safari iOS browser.

All screenshots were taken using iOS 14.3 with the Safari browser on an iPhone SE Series 2 device, it may appear different on your iPhone or iPad device.

Downloading .zip files on your iPhone or iPad

Warning: downloading large quantities of files to your mobile device may use a lot of data. We recommend connecting to WIFI, or downloading your files on a desktop computer and transferring the images to your mobile device.

Open Link

First, open the link to download images from your email, or via the URL that was shared with you. File Transfers expire one week after they are sent, so be sure to download your files promptly.

  1. Tap the 'Download' button

  1. Confirm the download

The ZIP file will begin downloading automatically.

  1. Tap the download icon in the top-right corner

  2. Downloading .zip file progress indicator

  3. Tap viewer icon to opens Files app

  1. .ZIP file, tap-to-expand

  2. Folder with images inside

File Transfer images complete and ready-to-view/use.

Downloading .zip files on your Android phone or tablet

We have discovered this may be quite different from how Safari on iOS works so we need to complete further testing before providing details on how to use this.

If you don't have an un-zipping application installed on your Android device, we recommend that you download and install 'WinZip for Android' and some type of 'File Explorer', these are free from the Google Play Store.

Still have questions? Reach us on our live chat or email us at We’re here to help!

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