Add a custom email by Google Workspace to your Format Account; this includes Google Drive and other Google Workspace Business Starter services
Our custom email service is dependent on having a connected Format Domain.
Please view our help article on registering (US$20 per year) a Format Domain here or transfer your domain to Format (transferred domains must end in .com , .net, .org, .ca, .xyz or .me ).
The Google Workspace service that Format is able to provide is the Google Workspace Business Starter plan, which allows 1 user and 30GB of storage and is subject to changes (that Google may make at any time).
You can find more information on what is available and included with the Google Workspace Business Starter plan here.
If you require more users (email accounts) for you or your team, then you would need to subscribe to a Google Workspace plan directly with Google. Or, if you need to upgrade your Format-provided Google Workspace Business Starter plan, please reach out to our Success Team so we can assist with this.
How to add Custom Email to your Format account
You can purchase a Google Workspace subscription when you first sign up for a plan, or through your Format settings later on. To purchase this through your Settings area, navigate to Settings > Domain and Email.
How to purchase your Domain
If you don't already have a Format-hosted domain name, you will need to purchase one. To register and set your custom domain, start by going to 'Settings' in your left sidebar and click the 'Domain & Email'
If you already have a domain name registered and connected from an external domain registrar it is not possible to have Google Workspace, or if you already have a Google Workspace account directly with Google or another reseller.
Once you have a connected Format Domain, you will see the option to add a custom email underneath your domain connection in your Settings > Domain and Email area:
Once you've clicked Add Format Mailbox, a mailbox registration window will appear.
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Under the heading Email, add the prefix name you would like for your email address. The suffix of your email will be
@your_domain_name.com
Once you've added this information, you will be able to complete the purchase of your custom email by clicking Complete Purchase at the bottom of the summary.
If you receive any warning messages, you may need to update your payment information. Go to your Settings > Subscription area to do so.
Press 'Continue' on the purchase confirmation page:
Your purchase will be visible in your Settings > Subscription area under Billing History. You will be sent a receipt to your Format Email, and you can resend the receipt from this area.
It will look like this:
How to set up your custom email
Once your purchase is complete, you still need to set up the email account.
Under Domain Settings, you will see at first a 'Pending Verification' state under your 'Status' heading. This should take a minute to connect. Refresh your screen to update, and wait until the connection is established to move to the next step.
Once this page is connected, you can proceed to click Set Up Mailbox below the Status Heading
It will take you through the following steps:
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Click the 'Setup Mailbox' button
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Log out of all your existing Google Accounts
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Add a new Google Account using the credentials you just created
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Agree to Google's Terms of Service
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Return to this screen and refresh the page
Accept Google Terms of Service
This window will appear after signing in with the correct credentials that you had just set up. The window will look like this. At the bottom, click Accept Terms of Service.
After accepting Google's Terms of Service, it will launch you into Google Workspace.
Click Accept Terms of Service on the Google Workspace window as well.
As a final step, return to the Settings > Domain page in Format and refresh to confirm that your custom email has been set up.
Accessing your custom email
To access your custom email:
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Go to your Settings > Domain tab
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Under Custom Email, click Open Custom Email to launch your email
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Sign in with your credentials set up during purchase.
You can also sign in directly to your new Google Workspace account through your web browser, or add the account to your email application on all of your devices.
Still have questions? Reach us on our live chat or email us at info@format.com. We’re here to help!