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Connect your GoDaddy.com custom domain name

Updated

When your GoDaddy custom domain name is set up correctly yourdomain.com will display your Format site securely with https://www.yourdomain.com showing in the web browser address (URL) bar.

This guide uses jane-dovercourt.format.com, janedovercourt.com and yourdomain.com as EXAMPLES ONLY. You will replace these with your own unique Format Address and Custom Domain Name.

Format Domain settings

  1. Navigate to Settings
  2. Navigate to the Domain and Email panel
  3. Scroll down to the Format Address area
  4. Replace the auto-generated Format Address with your own unique Format Address. It is best to match this as closely as possible to your actual custom domain name; in this example jane-dovercourt without the .com or other .tld (top-level-domain extension)
  5. Website Domain: your website can always be accessed through your Format address (in this example https://jane-dovercourt.format.com ), even if your custom domain is not connected
  6. Click Connect Your Domain to access and enter your existing custom domain name (see screenshot below)

Add your existing Custom Domain Name

  1. Add your own domain: Add the domain name you want to use in this field. If you have previously used this domain name with another Format site, you may see an error message. If you need help with this, you can reach out to our Success Team.
  2. Follow the instructions to update your domain registrar/provider's DNS settings to connect to your Format site. You will need to log in to your domain registrar for this.
  3. Click Save Changes

Sign in to GoDaddy.com

  1. Go to 'My Products'

  2. Locate the domain you are wanting to connect

  3. Click 'ellipse' icon to access menu

  1. Menu activated

  2. Click 'Manage DNS'

Access the DNS Records area

07_GoDaddy_new_A_AAAA_Records.png

  1. Select the DNS area

  2. Select DNS Records

  3. Find the Root @ A Record which may show as Parked Edit and set the IP address to be 199.181.197.21 with TTL to 1 Hour and Save

  4. Create New Record of type AAAA on @ with Data: 2620:78:200f::cf:f21 Set TTL to 1 Hour and Save

  5. Locate the row with CNAME set to Name www and value of yourdomain.com. Change this to your Format address. Do not use our example jane-dovercourt.format.com. Set TTL to 1 Hour and Save

  6. There will be two NS (Nameservers) records. These need to be using GoDaddy's defaults which will look similar to nsXX.domaincontrol.com

Check domain connection

Changes made in your GoDaddy account are not usually instant. They may take up to 24 hours to fully propagate and connect.

It is best to check your connection after one day.

You will know that your domain connection is working when you enter yourdomain.com and your Format site loads with www.yourdomain.com in the address bar.

Be sure to check that www is visible in the address bar along with a 'secure padlock' icon.

Custom Domain Connection Confirmed

  1. Status updated to show as 'Connected'

Your custom domain should connect within 24 hours once all settings here, and the GoDaddy DNS Zone records have been set correctly.

Reach us at our live chat or via our email info@format.com if you have any more questions. We’re happy to help!

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