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Connect your 123-Reg.co.uk custom domain name

Updated

Throughout this document mysite, mysite.format.com and yourdomain.com are EXAMPLES ONLY you will replace these with your own unique Format address and custom domain name.

Format Domain Settings

  1. From your left sidebar navigate to 'Settings'

  2. Click 'Domain and Email'

  3. Scroll dow to Format Address

  4. Enter your unique website domain name this is known as your Format address

  5. The Website Domain will show your Format address

  6. Click 'Connect Your Domain' enter your existing registered domain name (replace yourdomain.com with your actual custom domain name)

  7. 'Save Changes'

Sign in to 123-reg.co.uk

Sign in to 123-reg.co.uk

Under 'Domain Names' select your domain name.

Click 'Web forwarding'

Web Forwarding

Click 'Add +'
​

  1. Stay in the tab Permanent forwarding (301 redirect)

  2. Forward to 'http://www.' followed by your domain name

  3. Tap 'Confirm'

The Web Forwarding as been added.

Click 'Back'

Manage DNS

Under Advanced Domain Settings click 'Manage DNS'

Nameservers

Within the Change Nameservers (DNS) area, please ensure the Default Nameservers are used. Please see this 123-reg.co.uk help article if you are unsure.

Traditionally 123-reg.co.uk used the default Nameservers of ns.123-reg.co.uk, now they could be showing as nsXX.domaincontrol.com (where XX is a numeric value i.e. ns34.domaincontrol.com)

We are working to update the screenshots included in this help article to reflect the changes made by 123-reg.co.uk (Feb 2024)

Advanced DNS

Select the 'Advanced DNS' tab

Under Website Settings (A Records) click 'Change'

Confirm the @ A Record

Confirm that the @ A record is pointing to IP address 94.136.40.82

If the nsXXdomaincontrol.com Nameservers are being used, there will be two A Records showing on the @ with IP address values of 15.197.142.173 and 3.33.152.147

Delete the www A Record

Delete the www A Record

Add a CNAME Record

Add a CNAME record using the blank fields near the bottom:

  1. Hostname: www

  2. Select: CNAME

  3. Destination CNAME: mysite.format.com (replace mysite with your unique Format Address)

  4. Click 'Add'

CNAME Record Added

The CNAME record has been added.

You can log out of your 123-Reg.co.uk account.

Check Your Domain Connection

Changes to your registrar's site are not instant! They can take up to 48 hours to take full effect (however, it usually takes a few hours).

It's best to check your connection after one day.

You will know that your domain connection is working when you enter yourdomain.com and your Format site loads with https://www.yourdomain.com in the address bar.

Be sure to check that www comes up in the address bar.

Reach us at our live chat or via our email info@format.com if you have any more questions. We’re happy to help!

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