Your Account Email Address is the address used by Format to communicate with you, including service updates, receipts, and more.
Changing your Account Email Address in your Settings
Your Format Account Email Address is the address used to log in to Format. It's also what we use to share important notices with you, like receipts, service updates, improvements to our service, and more. To change this address, you'll need to navigate to your Settings tab.
- Navigate to your Settings area
- Navigate to your Format Account tab
- Within the Email Address field, input an email address that you check frequently
- Save Changes
Potential issues
Sometimes, you may be unable to change your Format Account Email Address. This can happen if:
- The email you are trying to use is already in use by another Format account
- Your Format account is an academic account
If you have previously created a Format account using a different email, you won't be able to use the same email for a new account. If you think this might be the cause of an error you're seeing in your Settings, you can test sending a password reset link to the email in question by clicking "I Forgot" on our login page:
If you are using an academic Format account, where it is necessary to use an academic email address for your Format Account Email Address, you won't be able to change this in your Settings. For example, current OCADU students must use their OCADU academic email while enrolled in academic programs and will be unable to change this.
If you would like to change your Format Account Email Address but are unable to, please reach out to our Success Team via live chat or email info@format.com.
Still have questions? Reach us on our live chat or email us at info@format.com. We’re here to help!