You can cancel your site subscription at any time via your Settings panel.
Free Trial on a New Account
When you create your Format account, you start with a free 14-day trial. This means you can use all of our features and services without any charges until your trial period ends.
Canceling your Subscription
If you decide that Format is not the right fit for you, you can cancel your subscription at any time. To do so, navigate to the Subscriptions tab in your Settings panel, then select Cancel Subscriptions:
Once you cancel your subscription, you will not be charged again. However, please note that you are responsible for any charges that have already been incurred for the current billing period.
For example, if you sign up for a Monthly plan on the 20th of the month, your billing cycle will be on the 20th of every month. If you cancel your account on the 24th, you will not be refunded for the payment made four days prior, but you will not be charged again after that.
The above applies only to Monthly plans. Yearly plans can be refunded within 30 days of payment.
Once your subscription has been canceled, your site and access to your dashboard will remain live until the end of your current paid period. If you wish to deactivate your site immediately, please contact our Support Team.
After deactivation, your site content will be archived for a minimum of 4 months, should you decide to reactivate your subscription within that time.
Automatic Renewal
Renewals occur automatically unless you cancel your subscription before the next renewal date. Without cancellation, Format will charge the current rate for your subscription (including any applicable taxes) using the payment method we have on file for you at the next renewal date, per our Terms of Service.
Downgrading your Plan
Sometimes, it may make more sense to downgrade your plan to a lower-cost option, rather than fully canceling. For more information on how to do so, please see our Downgrading your Plan help article.
Refunds
At Format, we want to ensure that our customers are completely satisfied with our services. Therefore, we offer refunds on yearly subscriptions within 30 days of subscribing or renewing your subscription. However, please note that we do not offer refunds on monthly subscriptions, or prorated refunds.
For further information, please see our Refund and Cancellation Policy here.
Still have questions? Reach us on our live chat or email us at info@format.com. We’re here to help!