PayPal allows a telephone number to be included in the Store order checkout process but this is not automatically enabled in PayPal
PayPal Business Account Settings
-
In your PayPal Business Account click your name in the top-right corner to access the dropdown options
-
Click 'Account Settings'
-
From the left sidebar under PRODUCTS & SERVICES click 'Website payments'
-
To the right of 'Website preferences' click the 'Update' text link
Contact telephone numer
-
Scroll down
-
To the Contact telephone number area
-
Click to 'On' as an optional field
-
Click 'On' as a required field (this is not recommended as it may result in the customer not completing the transaction)
-
'Off' is the default setting and what PayPal recommends
Reach us at our live chat or via our email info@format.com if you have any more questions. We’re happy to help!