PayPal allows a telephone number to be included in the Store order checkout process, but this is not automatically enabled in PayPal.
PayPal Business Account Settings
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In your PayPal Business Account, click your name in the top-right corner to access the dropdown options
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Click 'Account Settings'
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From the left sidebar under PRODUCTS & SERVICES, click 'Website payments'
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To the right of 'Website preferences', click the 'Update' text link
Contact telephone number
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Scroll down
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To the Contact telephone number area
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Click to 'On' as an optional field
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Click 'On' as a required field (this is not recommended as it may result in the customer not completing the transaction)
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'Off' is the default setting and what PayPal recommends
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