Connect a PayPal Business Account to your Store to collect payments from customers.
Your Format Store can be connected to a PayPal Business Account in order to collect payments from your customers.
Q: Can I use something other than PayPal?
A: Yes. PayPal is one of two payment processors available for the Format Store. If you'd rather accept card payments and have Apple Pay available to your Members automatically, see our Connect a Stripe account to your Store guide instead. You can only connect one processor at a time.
Connect to PayPal
Store: Click 'Store' in left sidebar to access, click 'Settings'
Scroll down to 'Payment Processor'
PayPal: If you see a message 'Your PayPal account is disconnected' click the 'Connect to PayPal' link
Stripe: You also have the option to connect your Stripe account (only one payment processor can be used at a time).
Use the dropdown menu to select your Country of Residence if this is not already correct.
Click 'Connect to PayPal'
Please Note: If your Country is not listed, try connecting with Stripe instead (if available).
Log in to PayPal or Sign up
Enter your email address if you have an existing PayPal account or need to sign up for a new account
Click 'Next'
Another PayPal login window will appear. Enter your email address and password when prompted, or Sign Up for a new PayPal Business Account and follow the steps required
This guide does not show screenshots or the steps required to create a new PayPal Account, as this can vary between countries. Please follow any PayPal guides or help articles to set this up.
Allow PayPal to connect with Format
Read what you are authorizing your PayPal Business Account to allow with your Format Store
Click 'Agree and Connect' to connect
Successfully Connected
You will see the message above when connected successfully. Then, 'Go back to Format'.
Your Store Settings Payment Processor will now show as being successfully connected.
Payment Processor: PayPal enabled (on)
PayPal: Account ID shown, and connected
PayPal is now ready to collect payments for purchases made through your Store.
Things to be aware of
You have complete control over the prices, currency, shipping (physical products), and payment is made directly to your PayPal Business Account.
No additional fees or commission are paid to Format.
Please check that all settings within your PayPal Business Account have been checked and approved.
You are responsible for the fulfillment and supply, and/or shipping of the product and service you have sold.
You are responsible for any taxes that need to be collected and paid, there is no ability to add tax to any Products or Services (as a separate amount).
You can create your own Refund Policy or Terms of Service using Custom Pages.
Troubleshooting common issues
Occasionally, the creation of your PayPal Business account may hit a snag, and you may see an error when attempting to checkout from your Format Store that reads "One or more items in your cart have been updated, please refresh your browser."
This is not an error with Format, but likely an issue with your PayPal Business account. If you see this error, you will need to reach out to PayPal's support to ensure that your new Business account is fully verified, and that there are no restrictions placed against your account for accepting payments.
Or use Stripe as your payment processor. See Connect a Stripe account to your Store
Still have questions? Format provides human support seven days a week. Start a live chat or reach us by email at info@format.com. We're here to help!